Every fire safety engineer knows the scenario. You are on site, you identify a defect, you write it down somewhere, and then... nothing. The defect disappears into a black hole of good intentions and competing priorities.
The immediate cost is obvious: a fire safety issue goes unresolved. The building owner does not know about it. The compliance record is incomplete. If something goes wrong, liability questions will follow.
But the hidden cost is often bigger. That defect was a revenue opportunity. A remedial work order that could have been quoted, approved, scheduled, and invoiced. Instead, it became a piece of paper that got lost in a van.
FLOS treats defect capture as the start of a workflow, not the end of one. When an engineer raises a defect, it automatically generates a remedial work order. The quote goes to the client. The approval triggers scheduling. The completion triggers invoicing.
A defect that was never followed up is not just a compliance risk. It is money left on the table and a client relationship that could have been strengthened.